The game asks Google Play what you own every time it starts and every time you come back to it. That is also how a purchase comes back after reinstalling, or on a new device, so there is no Restore button to find.
If the full game is still locked:
- Make sure the device is online, then close the game completely and open it again.
- Check that the Play Store is using the Google account you bought it with. The purchase belongs to that account. If your device has more than one Google account, switch the Play Store to the right one.
- If you paid with something that clears later, such as cash at a shop, or the purchase is waiting for a family manager to approve it, see My payment is pending.
- Look for the purchase in the Play Store: tap your profile picture, then Payments & subscriptions › Budget & history.
Still locked? Email us with the order number from Google's receipt email. It starts with GPA.
Comments
Comments are public. Please leave out your email address, order numbers and anything else personal; for help with your own purchase, email us instead.
No comments yet.