The Mystical Door Support

Contact support

Tell us what’s going on and we’ll reply by email from support@mysticaldoor.com. Many answers are already in the Help Center.

Already sent us a message? Check on your ticket with its number.

Used only to reply to you.
What happened, and what were you doing just before? If something went wrong, does it happen every time?
If your version of the game has Help & Support in its Settings, Contact support there opens this form with these filled in, and Copy support details copies them to paste here. Otherwise, tell us your device and its Android version, the game’s version (Android shows it under Settings › Apps › The Mystical Door), and where you are in the story.
Up to 3 PNG or JPG pictures, 5 MB each. Large photos are made smaller before they’re sent. Hidden details in a picture, such as where a photo was taken, are removed before it’s stored.

We keep your message, and any screenshots, until a year after we close it. See our Privacy Policy.

Prefer email? Write to support@mysticaldoor.com.